The Impacts of Hospitality and Tourism

This Wall Street Journal video shows us an example of how eco-tourism can change people’s lives without sacrificing the nature in Philippine. I have to admit that not every place has the resources to develop eco-tourism, but I believe the hospitality and tourism industry can benefit almost everyone in any place. In fact, such benefits can go beyond the economic impacts.

Ben Eberhardt, a hotel entrepreneur, shared a great example with us when he spoke in my Hotel & Resort Operations class on Tuesday. He is currently in charge of the Colgate Inn renovation project in Hamilton, NY. As part of the downtown “make-over” effort, the City of Hamilton and Colgate University believe that better hospitality facilities will attract and retain students as well as faculty members.

I have been living in Syracuse (Upstate New York) for almost two years. This region has great potential for hospitality and tourism. The Finger Lakes region is beautiful. There are many wineries and very good local restaurants. The farms and parks are lovely. Many tier-one institutions, including the No. 1 Hotel School at Cornell, are also located in the region. Yet, most tourists only stay in New York City. This problem seems more apparent to me every time when I travel to Niagara Falls --- the Canadian site and the American site look like two completely different worlds. What have we missed? What are strategies we can use to help revitalize the region?

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Linchi Kwok, Ph.D.

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