Skip to main content

The Outlook for the Hotel Industry


Starting from 2010, I heard from quite a few hotel managers and in a variety of cover stories that the lodging industry is recovering from recession. As ADR, RevPAR, and occupancy are slowly improving in major markets, March Gordon, the President of Morgans Hotel Group, Co., shared his experience of developing and managing boutique hotels in today’s Fox News video.

As suggested in this interview, a boutique hotel can stand out in a competitive market with distinguished hotel design, great dining and entertainment experience, and exceptional service. Some of the Morgans properties also incorporate the sustainability concept. Because each boutique hotel is unique in some ways, the group is able to operate a cluster of boutique hotels in the same neighborhood.

I agree with March Gordon and discussed relevant topics in this blog such as hotel designs, boutique hotel trend, and green hotel trend. On the way of slow recovery, what is the outlook for the hotel industry? What strategies can hoteliers take to better position their lodging products? How important is “uniqueness” in positioning and marketing a hotel brand and/or property?



References:
The picture shows the Mondrian Garden in Soho, New York, which was downloaded from http://joonbug.com/ via: http://tinyurl.com/linchikwok03072011P

Comments

Popular posts from this blog

Luxury vs. Millennials and Their Technology: The Ritz-Carlton (By Julia Shorr)

Embodying the finest luxury experience, The Ritz-Carlton Hotel Company, LLC has been established since 1983. In 1998, Marriott International purchased the brand offering it more opportunity for growth while being independently owned and operated. They are known for their enhanced service level as the motto states, “Ladies and Gentlemen serving Ladies and Gentlemen”. The luxury brand now carries 97 hotels and resorts internationally and is attempting to keep the aspects of luxury while keeping up with the trends of the technologically improving generations. The Varying Demographics of the Target Market The Ritz-Carlton’s typical target market includes: business executives, corporate, leisure travelers, typically middle-aged persons and elders, and families from the upper and upper-middle class section of society .   This infers a large range of types of travelers in which all are similar in that they are not opposed to spending extra for the luxurious ambiance. However, w...

In what ways will AI affect restaurant operations?

A new wave of industrial revolution is here --- AI (artificial intelligence) will change everything we do. Undoubtedly, AI can improve restaurant operations.     Menu Engineering and Quality Control    AI can provide insights into a restaurant’s menu offerings and pricing strategies based on consumer data and market trends. Restaurant owners can adjust the recipes/menu and price accordingly.     AI can help restaurants monitor food temperature, cleanliness, and safety procedures, ensuring they comply with health and safety regulations. For example, AI can remind a sushi chef to replace a sushi plate that has been “sitting” on the conveyor belt for too long with a more popular item.     Consumer Experience   AI can help restaurants create location-based, personalized marketing campaigns to reach specific and targeted customers at the right time. Then, AI-empowered chatbots, reservation, and table management systems can help restaurants an...

Is It OK for Hotel Staff to Wear Piercings and Tattoos?

Time has changed. I see more and more college students wearing piercings and tattoos nowadays, but is it OK for hotel staff to wear piercings and tattoos? The answer is “no, no, no.” According a report at USAToday.com, customers across the board do not want to see any hotel workers with pierced eyebrow, pierced tongue, tattooed arm, or nose ring. Some may argue that tattooed and pierced workers may seem more acceptable in edgy boutique hotels as compared to the big franchised hotels, but the survey results did not find any differences among a variety of lodging products. Many respondents believe people who wear visible tattoos and piercings are taking a high risk of their professional lives. If you stay in a hotel, do you mind being served by tattooed and/or pierced staff? What if you are the one who makes the hiring decision? References: USAToday.com: http://tinyurl.com/linchikwok08042010 Picture was downloaded from http://tinyurl.com/linchikwok08042010P