Linchi Kwok, Ph.D.

Are you ready for the holiday season? Are you excited about 2020 and a new decade too? In just two weeks, we are going to welcome a new year and, more importantly, a new decade. I hope everybody is celebrating the fruitful year of 2019 . In 2019, I shared a total of 24 discussions, if not counting this summary piece, covering the topics in food delivery, tech trends, customer loyalty, Airbnb, and other marketing issues. Looking ahead, I believe many of the events we discussed in 2019 will significantly affect the hospitality and tourism industry in the future. Through a review of what happened in 2019, we can get a good idea of what we can expect in 2020 in hospitality and tourism. Restaurant business and food delivery In 2019, we discussed two threads about the restaurant business and four threads regarding food delivery, making up 25% of the topics that we talked about in the year. Will those trends have continuous impacts on the restaurant business in 2020? ...

I was in Paris on a leisure trip last week. It would have been a perfect getaway if I were not the victim of a theft crime. Such an accident significantly affected my travel plan and my well-being even though I tried my best not to let it bother me. Leaving the accident behind, I am sharing the lessons I learned from my own experience. I am hoping my recommendations will help prevent people from being another victim of the theft crime.   What happened? #Street #Paris @LinchiKwok I arrived at the Charles de Gaulle Airport at around 10:30 AM, where I met my friend who arrived earlier at the same airport. My friend and I each traveled with one standard-size backpack and one rolling luggage suitcase. I used Google Maps for directions. I saw in the app that Uber was not available in the area at that time, even though I found out later Uber worked just fine in Paris. My friend and I then decided to take the RER B train to the hotel (downtown), an alternative sug...