As our world has evolved, so has companies' hiring process across the workforce. Advancements in technology, including artificial intelligence or AI, have changed how employers review applications. Many employers have become reliant on technology and AI to identify quality candidates, and such a practice has negatively impacted applicants, as the usage of AI technology to review applications has significantly decreased individuals’ chances for employment. With algorithms and AI being used to review submitted applications and evaluate applicant responses in online assessments, qualified individuals who apply for open positions can be rejected. In addition, companies have incorporated advanced technology into their application review process in the form of resume screeners, a tool that can wrongly evaluate applicants’ resumes using biased criteria. In short, employers’ use and reliance upon algorithms, AI, and resume screeners have presented challenges that many were not prepared to...
Hospitality/Tourism Management | Service Marketing | Information Technology