Learn-by-Going: Study Abroad in Thailand (by Cecilyah New)

When I signed up for the 2024 Thailand Collins College Study Abroad Program, I did not anticipate a life-changing experience. I had no expectations beyond learning how to cook Thai food in Thailand for course credits, and I had not researched much about studying abroad before the trip. However, during my time at Rajamangala University of Technology Thanyaburi (RMUTT), I immersed myself in Thai culture, gained new insights into the hospitality industry, and broadened my global perspective in a new environment. Participating in this study abroad program has significantly contributed to my academic journey, professional development, and personal growth. 

Academic and Professional Enrichment at RMUTT

The Faculty of Liberal Arts at RMUTT and Dr. Kwok organized an intensive educational program that provided us with a comprehensive overview of hospitality and tourism in Thailand, along with an introduction to Thai history, language, and culture. On campus, we attended lectures that delved into Thailand’s wellness tourism segment and explored their SMART MICE initiatives. Additionally, we participated in a variety of workshops, including sessions on the “Thai wai” (Thailand’s greeting customs), traditional Thai dance, Muay Thai, Thai cuisine, and Thai beverages. We very much appreciate these workshops and learning activities, which allowed us to get familiar with Thai culture and the places we were about to visit.

Off-campus, our learning continued as we explored G-farm, an agri-tourism business, and spent an entire day at the five-star Banyan Tree Bangkok, where RMUTT operates a student-run café. During our visit to the Banyan Tree Bangkok, we toured their food and beverage venues and guest rooms, attended a mini-workshop on spa management, and engaged with the General Manager - Ms. Nopparat Aumpa, about the Banyan Tree organization’s history, its work culture, her experience rising into a female leader within the organization, and employment opportunities for students. 

Our exploration of Thailand also included visits to various commercial and retail estates, such as a wholesale agricultural market, large flea markets, and luxury malls. Dining experiences ranged from Banyan Tree’s contemporary Thai restaurant to a river cruise along the Chao Phraya River, a huge outdoor seafood grill buffet, meals at some of RMUTT professors’ favorite local spots, and the country’s iconic street food stalls. We also visited famous tourist destinations like Yaowarat Street in Chinatown, Pattaya and neighboring Koh Lan Island, and Suan Nong Nooch Tropical Botanical Garden. Some of the historical sites we toured included Wat Phra Si Sanphet in Ayutthaya and the Grand Palace located in the heart of Bangkok.

Hospitality Lessons from Real-World Experience

Although some of our itineraries might initially seem like a series of tourist activities, each experience was thoughtfully curated to provide invaluable insights into hospitality management and the classes we were enrolled at Cal Poly Pomona. Throughout our trip, we were guided by an expert whose deep knowledge and engaging communication always added an educational layer to our excursions. Their role underscored how effective communication, thorough product knowledge, and audience engagement enhance guest experiences. 

Visiting historical landmarks and temples, while learning about the influence of religion on daily life in Thailand, deepened our understanding of local traditions and how to better interact with people from different backgrounds. Dining at various restaurants and observing the meticulous preparation and genuine warmth extended by the staff provided practical lessons in upholding high service standards and creating memorable dining experiences. Exploring the techniques and cultural significance of Thai wellness services highlighted the strategic advantage of incorporating cultural practices into unique hospitality offerings. Additionally, visiting the various retail and commercial environments allowed us to observe the dynamics of retail within the hospitality sector, where shopping experiences often complement travel and tourism. 

The learning activities in this study abroad program gave me the learn-by-doing experiences expected at a polytechnic university. One of the classes we enrolled in was "The Arts of Thai Cuisine." I cannot think of a better method to learn in-depth knowledge about Thai cuisine than attending the cooking and food & beverage workshops from our Thai chef instructors or immersing myself in the Thai culture every day. 

Personal Insights

On a personal note, this was my first time traveling outside of the U.S. I have read countless travel blogs and books and watched many travel shows, but actually experiencing it made me realize how much of a bubble I have been in. Learning about the Banyan Tree’s impact and scale of business showed me how naive I was in thinking that only major Western hotel chains like Marriott, Hilton, and Hyatt were the big names to watch. Now, I am eager to explore opportunities abroad to gain hospitality industry experience from different perspectives. 

Additionally, while there, I enriched my understanding of what constitutes excellent service in different cultural contexts by comparing the differences and similarities in customer preferences and service delivery methods. Although Thailand was entirely new to me, it reminded me of how Hawaii, where my family is from, used to be before the impact of over-tourism. This connection has sparked my thoughts about the potential challenges Thailand might face as it continues to attract more tourists. The local sentiments I encountered during my interactions with residents deepened my understanding of the need for sustainable tourism solutions that protect local communities while supporting growth. 

The enriching cultural experience in Thailand also allowed me to fulfill another GE (general education) course in Area C3 or D4 requirement, entitled "Study Abroad: International Fieldwork." It was absolutely worth the time and money I spent on this trip.   

The Lasting Impact of Studying Abroad in Thailand

In conclusion, my study abroad trip to Thailand was a multifaceted learning experience that extended far beyond what one can learn by staying on campus. Everything we learned and every activity we participated in during this trip provided practical insights and lessons in hospitality management and life in general. These experiences have equipped me with a deeper understanding of cultural nuances, service excellence, and the intricacies of the hospitality industry. This trip has undoubtedly enriched my knowledge and prepared me for a successful career in hospitality management.

Have you participated in any study abroad program before? If so, how was your experience? If you have not but plan to join one, where do you want to go? What are your expectations for the program? 

If you work in the hospitality or tourism industry, how much do you value a job candidate's or an associate's study abroad or expat experience?

What kind of study-abroad or life experience (beyond relevant job experience) are most appreciated by our industry professionals? 

About the Pictures in the Article

All pictures were taken during the trip to Thailand. Picture 1 was taken at an Ayutthaya heritage site with other Cal Poly Pomona students in this program. Pictures 2 and 3 capture some of our interactions with the President - Dr. Sommai Pivsa-Art, Deans, faculty, and students at RMUTT and the Faculty of Liberal Arts. Picture 4 shows the academic building at the RMUTT campus where we spent most of our learning activities. 

About the Author

Cecilyah New brought eight years of food and beverage industry experience to her studies in Hospitality Management at Cal Poly Pomona. Growing up with an affinity for food and travel, she has always desired to create memorable experiences for others that are similar to those she had enjoyed. Cecilyah aims to leverage her education and experience to pursue future managerial roles that foster a productive workplace in which people can thrive and develop in the roles they love. Cecilyah is committed to empowering hospitality workers and advocating for reforms that enhance the foodservice industry as a sustainable and rewarding career path. Her ultimate goal is to become a business analyst at a hospitality firm.